Terms & Conditions
Please read these terms and conditions carefully before using our services. They outline your rights and responsibilities as a user.
Last updated: July 2025
By accessing and using the RangSilk website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use our service.
Permission is granted to:
- Browse and purchase products for personal use
- Create an account and manage your profile
- Use our customer support services
- Share product links on social media
This license shall automatically terminate if you:
- Violate any of these restrictions
- Use the service for illegal purposes
- Attempt to harm our systems or other users
- Engage in fraudulent activities
Account Responsibility
- You are responsible for maintaining the confidentiality of your account
- You must provide accurate and complete information
- You must update your information when it changes
- You are responsible for all activities under your account
Account Termination
We reserve the right to terminate or suspend your account at any time for violations of these terms or for any other reason we deem necessary.
Payment Terms
- All prices are in Indian Rupees (INR)
- Payment must be completed before order processing
- We accept various payment methods including cards and UPI
- Cash on Delivery (COD) is available for eligible orders
Order Processing
- Orders are processed within 24-48 hours
- Delivery times vary by location (3-7 business days)
- You will receive tracking information via email
- Orders may be cancelled before shipment
Product Accuracy
- We strive to provide accurate product descriptions
- Product images are representative but may vary slightly
- Prices are subject to change without notice
- Availability is subject to stock levels
Product Limitations
- Handmade items may have slight variations
- Colors may appear differently on different screens
- Some items may be made to order
- Custom orders may have longer processing times
Return Policy
- 7-day return window for most items
- Items must be in original condition
- Return shipping costs may apply
- Refunds processed within 5-7 business days
Non-Returnable Items
- Custom or personalized items
- Intimate apparel and undergarments
- Items on final sale or clearance
- Digital products and services
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of RangSilk and is protected by copyright laws.
Prohibited Uses
- Copying or reproducing content without permission
- Using our trademarks or logos
- Reverse engineering our technology
- Creating derivative works
Permitted Uses
- Personal, non-commercial use
- Sharing product links on social media
- Printing order confirmations
- Referencing for customer support
RangSilk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party.
Excluded Damages
- Loss of business opportunities
- Data loss or corruption
- Service interruptions
- Third-party actions
Our Obligations
- Provide secure payment processing
- Protect your personal information
- Process orders in a timely manner
- Provide customer support
These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
Important Notice
By using our services, you agree to submit to the jurisdiction of Indian courts and waive any objections to venue or forum non conveniens.
If you have any questions about these Terms & Conditions, please contact us:
legal@rangsilk.com
+91-7827282185
F-549/E, Aya Nagar, New Delhi, 110047, India
Monday-Friday, 9 AM - 7 PM IST