Refund Policy
Our comprehensive refund policy ensures a fair and transparent process for all customers.
Last updated: July 2025
Eligible for Full Refund
- Items returned within 7 days of delivery in original condition
- Defective or damaged products upon arrival
- Wrong items shipped due to our error
- Significantly different from product description
- Order cancelled before shipment
Partial Refund Conditions
- Items returned after 7 days but within 15 days (50% refund)
- Items with minor wear or missing accessories
- Bulk orders with partial returns
Product Categories
- Custom or personalized items
- Handmade paintings (unless damaged)
- Intimate apparel and undergarments
- Items on final sale or clearance
Condition Issues
- Items without original tags or packaging
- Worn, washed, or altered items
- Items damaged by customer misuse
- Items returned after 15 days
Special Cases
Gift cards, digital products, and services are non-refundable. Shipping charges are non-refundable unless the return is due to our error.
Return Request
Submit return request through your account or contact support
Pickup Scheduled
We arrange free pickup from your address
Quality Check
Item inspected for condition and eligibility
Refund Processed
Amount credited to original payment method
Total Timeline
Complete refund process typically takes 7-14 business days from return request to amount credit.
Credit/Debit Cards
Refunded to original card
UPI/Digital Wallets
Instant to same account
Net Banking
Credited to bank account
Cash on Delivery
Bank transfer required
Damaged or Defective Items
- Full refund including shipping charges
- No return shipping required - keep the item
- Photo evidence may be requested
- Expedited processing within 24-48 hours
Wrong Item Shipped
- Full refund or free exchange
- Free return pickup arranged
- Priority processing for replacement
- Compensation for inconvenience may apply
Order Cancellation
- Before shipment: Full refund within 24 hours
- After shipment: Standard return process applies
- Partial shipments can be partially cancelled
Processing Fees
- No processing fees for eligible returns
- Return shipping charges may apply for customer-initiated returns
- International transaction fees (if applicable) are non-refundable
Promotional Discounts
If you used a promotional code or discount, the refund amount will be adjusted to reflect the actual amount paid after the discount.
Gift Purchases
Gift purchases can be refunded to the original purchaser's payment method. Gift recipients can exchange items for store credit.
Online Method
- Log into your RangSilk account
- Go to "My Orders" section
- Find the order and click "Return Item"
- Select reason for return and submit
- Schedule pickup or drop-off
Contact Support
Email: returns@rangsilk.com
Phone: +91-7827282185
WhatsApp: +91-7827282185
Hours: Monday-Saturday, 9 AM - 7 PM
Required Information
Please have your order number, reason for return, and photos (if applicable) ready when contacting support for faster processing.
If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help.
Customer Support
For general refund inquiries
support@rangsilk.com
Returns Department
For return processing
returns@rangsilk.com