Refund Policy
Our comprehensive refund policy ensures a fair and transparent process for all customers. We're committed to your satisfaction.
Last updated: July 2025
Eligible for Full Refund
- Items returned within 7 days of delivery in original condition
- Defective or damaged products upon arrival
- Wrong items shipped due to our error
- Significantly different from product description
- Order cancelled before shipment
Partial Refund Conditions
- Items returned after 7 days but within 15 days (50% refund)
- Items with minor wear or missing accessories
- Bulk orders with partial returns
Product Categories
- Custom or personalized items
- Handmade paintings (unless damaged)
- Intimate apparel and undergarments
- Items on final sale or clearance
Condition Issues
- Items without original tags or packaging
- Worn, washed, or altered items
- Items damaged by customer misuse
- Items returned after 15 days
Special Cases
Gift cards, digital products, and services are non-refundable. Shipping charges are non-refundable unless the return is due to our error.
Initiate Return
Contact our customer support within 7 days of delivery to initiate your return request.
Return Authorization
We'll provide you with a return authorization number and shipping instructions.
Ship Item Back
Package the item securely and ship it back using the provided return label.
Inspection
We'll inspect the returned item to ensure it meets our return criteria.
Refund Processing
Once approved, we'll process your refund within 5-7 business days.
Refund Credit
The refund will be credited to your original payment method within 3-5 business days.
Processing Times
5-7 business days
3-5 business days
1-3 business days
Free Returns (Our Error)
- Wrong item shipped
- Defective products
- Damaged during shipping
- Prepaid return label provided
Customer-Paid Returns
- Change of mind returns
- Size or fit issues
- Customer responsible for shipping
- Use trackable shipping method
Return Shipping Tips
- Use the original packaging when possible
- Include all original tags and accessories
- Use a trackable shipping method
- Keep your tracking number for reference
Original Payment Method
- Credit/Debit cards (3-5 business days)
- UPI payments (1-2 business days)
- Digital wallets (1-3 business days)
- Bank transfers (3-7 business days)
Alternative Options
- Store credit for future purchases
- Exchange for different size/color
- Partial refund with item exchange
- Gift card credit
Important Notes
- Refunds are processed to the original payment method only
- Bank processing times may vary by institution
- International refunds may take 7-14 business days
- Contact your bank if refund doesn't appear within expected timeframe
Extended Return Period
- Holiday season purchases (extended to 15 days)
- VIP customers (extended to 10 days)
- First-time customers (extended to 10 days)
- Bulk orders (case-by-case basis)
Special Circumstances
- Natural disasters or emergencies
- Shipping delays beyond our control
- Technical issues with our systems
- Customer service discretion
Customer Service Discretion
We reserve the right to make exceptions to our refund policy on a case-by-case basis. Our customer service team is empowered to provide fair solutions that ensure customer satisfaction while maintaining the integrity of our business operations.
If you have any questions about our refund policy or need assistance with a return, please contact us:
returns@rangsilk.com
+91-7827282185
F-549/E, Aya Nagar, New Delhi, 110047, India
Monday-Friday, 9 AM - 7 PM IST